OPS - EXE

About the role

As an OPS - EXE, you will play a crucial role in overseeing the day-to-day operations of our customer care department. Your responsibilities will include developing and implementing strategies to improve customer service, ensuring efficient and effective processes, and leading a team of Customer Care Executives (CCEs).

What you'll do

• Play a crucial role in overseeing the day-to-day operations of our customer care department
• Lead and mentor a team of CCEs, providing guidance and support to ensure high-quality customer service
• Develop and execute operational strategies to enhance customer satisfaction and loyalty
• Monitor and analyze customer feedback and trends to identify areas for improvement
• Implement process improvements and best practices to streamline operations and reduce response times

What you need

• 5–9 yrs of experience
• Customer service
• Team management
• Process improvement
• CRM
• Problem solving
• BBA