OPS - EXE

About the role

As an OPS - EXE, you will be responsible for overseeing the daily operations of our customer care team, ensuring efficient and effective service delivery. Your role is crucial in maintaining high customer satisfaction and building a positive brand image. Lead and manage a team of Customer Care Executives (CCEs) to achieve operational excellence.

What you'll do

• Be responsible for overseeing the daily operations of our customer care team, ensuring efficient and effective service delivery
• Lead and manage a team of Customer Care Executives (CCEs) to achieve operational excellence
• Oversee and monitor customer inquiries, ensuring timely and accurate responses
• Implement and enforce quality assurance processes to maintain high service standards
• Handle complex customer complaints and escalate issues as needed

What you need

• 20–30 yrs of experience
• Customer service
• CRM
• Problem solving
• Any graduate