OPS - EXE

About the role

The CCE role is crucial in maintaining positive customer relationships and driving business growth. You will be the primary point of contact for customers, handling inquiries, resolving issues, and providing timely support. Your expertise will contribute to our company's reputation and success in the BFSI industry.

What you'll do

• Be the primary point of contact for customers, handling inquiries, resolving issues, and providing timely support
• Act as the first point of contact for customers, ensuring a warm and professional welcome
• Handle customer inquiries and provide accurate information via phone, email, and chat
• Collaborate with internal teams to address customer needs and escalate issues when necessary
• Ensure compliance with company policies and procedures during customer interactions

What you need

• 1–2 yrs of experience
• CRM
• Problem solving
• Diploma

Good to have

• Customer service