Ops Specialist, AMXL Proactive Execution (APEx) Team

About the role

The AMXL Proactive Execution (APEx) team provides resolution to complex customer problems that come with buying, delivering, or installing Heavy-Bulky products. The Ops Specialist will be supporting an operations team handling the end-to-end product and service experience for heavy & bulky products.

What you'll do

• Take ownership of emerging issues that impact customers and business stakeholders, drive resolution, and recommend ways to prevent similar issues in the future
• Provide timely, accurate, and professional customer service and contact resolution
• Identify root causes of recurring issues and propose process improvement recommendations
• Deliver results against defined quality and productivity metrics
• Collaborate effectively with cross-functional teams to drive resolution and improve operations

What you need

• Customer service
• MS Office
• Team management
• Process improvement
• Any graduate