Ops Specialist, AMXL Proactive Execution (APEx) Team

About the role

The AMXL Proactive Execution (APEx) team provides resolution to complex customer problems that come with buying, delivering, or installing XL products. The Ops Specialist will be supporting an operations team handling the end-to-end product and service experience for XL products.

What you'll do

• Take ownership of emerging issues that impact customers and business stakeholders, drive resolution, and recommend ways to prevent similar issues in the future
• Provide timely, accurate, and professional customer service and contact resolution
• Identify root causes of recurring issues and propose process improvement recommendations
• Deliver results against defined quality and productivity metrics
• Collaborate effectively with cross-functional teams to drive resolution and improve operations

What you need

• Customer service
• MS Office
• Team management
• Process improvement
• Any graduate