Ops Sup Analyst 2

About the role

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.

What you'll do

• Responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records
• Update help content used by Knowledge Hub end users to service client inquires, as needed
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes

What you need

• Coordination
• Documentation
• Any graduate