Ops Sup Manager

About the role

Manager is responsible for providing leadership to a team involved in performing Fraud Investigations / Recoveries for Credit Card / Retail Bank and related functions for U.S. Personal Banking products & allied Services. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, hiring, etc. as well as direction of daily tasks and responsibilities

What you'll do

• Have strong operations knowledge on the areas of Fraud operations (US Credit Cards & Retail) & Chargeback processes
• Supervise & manage teams involved in complex processes
• Lead / participate in strategic initiatives viz. Identify opportunities to reduce the Manual touch points, Enhancing controls through systemic enhancements
• Participate in leadership meetings & contribute valuable suggestions ensuring risks and control aspects are properly addressed
• Serve as partner to the onshore team in the reengineering initiatives

What you need

• Any graduate