Oracle Cloud ERP Finance Functional Consultant Mid (IDC)

About the role

As an Oracle Cloud ERP Functional Support Consultant (L2), you will be responsible for providing first and second line support across the Oracle ERP suite. You will act as the initial point of contact for user queries and system issues, ensuring effective triage, resolution where possible, and appropriate escalation to L2/L3 teams.

What you'll do

• Deliver day-to-day operational support activities across one or more Oracle ERP modules (Financials, Procurement, Projects, HCM and other ERP areas)
• Your responsibilities will include triaging incoming incidents and service requests, assessing their priority and business impact
• Take ownership of tickets through their lifecycle, monitoring progress, proactively following up with resolver groups, and ensuring timely resolution within agreed SLAs
• As part of your role, you will resolve standard L1 & L2 queries directly
• This includes responding to “how do I” questions from end users, providing guidance on system processes, and supporting users in navigating Oracle Cloud ERP functionality

What you need

• 2–3 yrs of experience
• Oracle Fusion
• Treasury
• Reporting
• ERP
• ITIL
• General ledger
• Any graduate

Good to have

• Accounts payable
• Accounts receivable
• AWS
• SOP writing
• Root cause analysis