Oracle Service Support Lead

About the role

IT Service Support Lead – Oracle EBS & Oracle Fusion Finance Applications The IT Service Support Lead will be responsible for leading the day-to-day operational support of Oracle EBS and Oracle Fusion Finance applications, ensuring high-quality service delivery in line with ITIL best practices. The role will oversee Incident, Service Request, Major Incident, and Escalation Management while ensuring compliance with agreed SLAs, KPIs, and audit requirements.

What you'll do

• Support the operational support for Oracle EBS and Oracle Fusion Finance applications
• Manage the end-to-end lifecycle of Incidents, Service Requests, Problems, and Major Incidents
• Ensure timely resolution of production issues while meeting agreed Service Level Agreements (SLAs)
• Coordinate with Functional, Technical, Infrastructure, Database, and Integration teams for issue resolution
• Drive Root Cause Analysis (RCA) and implement preventive actions for recurring issues

What you need

• 8–12 yrs of experience
• ServiceNow
• Oracle Fusion
• ITIL
• General ledger
• Accounts payable
• Accounts receivable
• B.Sc or B.Tech or B.E. or BCA or MBA or M.Com or B.Com

Good to have

• Treasury
• Root cause analysis
• SOX
• SOP writing