Order Management Specialist

About the role

You will support the full order lifecycle, from order intake and validation through processing, invoicing, and closure. Your work will help ensure billing accuracy, timely invoicing, and adherence to fiscal close timelines. You will collaborate with Sales, Renewals, Deal Desk, Finance, Monetization, Billing Support, and other internal teams to process customer orders accurately, efficiently, and in compliance with internal order acceptance policies.

What you'll do

• Manage order-related tickets and requests across Zendesk, Salesforce, Jira, and internal tools within defined service-level agreements (SLAs)
• Review purchase orders, quotes, order forms, contracts, and master service agreements (MSAs) for accuracy, completeness
• Identify and resolve discrepancies in pricing, terms, billing information, approvals, and supporting documentation
• Process new orders, renewals, amendments, and other order-related requests accurately and on time
• Ensure timely invoicing and order closure, particularly during month-end, quarter-end, and fiscal year-end close

What you need

• 1–3 yrs of experience
• Documentation
• JIRA
• Zendesk
• Salesforce
• Postman
• Any graduate