OTC Specialist - Collections

About the role

The role combines portfolio management with complex reconciliation, root-cause analysis and technical problem resolution and acts as a subject-matter resource to collectors and other AR colleagues. Additional activities needed to perform include own complex AR portfolios, customer relationships, DSO/aging performance, cross-functional issue resolution and root-cause improvement.

What you'll do

• Manage complex, high-value or high-risk AR cases requiring advanced collection expertise
• Perform complex customer-account reconciliation and root-cause investigation
• Analyse aging, overdue exposures, disputes and payment behavior to define resolution actions
• Investigate complex disputes and payment issues and drive closure with relevant owners
• Troubleshoot issues across systems, transactions and customer accounts

What you need

• Collections
• Reconciliation
• ERP
• Portfolio management
• Root cause analysis
• Any graduate

Good to have

• SAP
• SAP HANA