P2-GP-SAP Service Delivery Manager

Atlas Systems·Bengaluru

Pay not stated10–12 yrsFull-timeHybrid

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About the role

We are seeking an experienced SAP Service Delivery Manager to lead the delivery of SAP application services for strategic enterprise customers. This role is responsible for ensuring consistent, high-quality delivery across multiple SAP functional, technical, and enterprise application service areas while serving as the primary customer interface for service delivery, governance, operational excellence, and continuous improvement.

What you'll do

Own end-to-end delivery of SAP managed services for assigned customer engagements
Ensure compliance with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards
Monitor service performance and proactively address operational issues
Lead operational reviews, service governance meetings, and executive status reviews
Serve as the primary point of escalation for delivery and customer issues