Packaged/SaaS Application Engineer

About the role

Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance. As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements.

What you'll do

• Expected to perform independently and become an SME
• Required active participation/contribution in team discussions
• Contribute in providing solutions to work related problems
• Collaborate with cross-functional teams to gather requirements and implement application enhancements
• Monitor system performance and troubleshoot issues to maintain optimal operation

What you need

• 2–5 yrs of experience
• ServiceNow
• Any graduate