Packaged/SaaS Application Engineer

Accenture·Hyderabad

Pay not stated2–5 yrsFull-time

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About the role

Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

What you'll do

Design, develop and configure ServiceNow Order Management (OMT/SOMT) solutions end to end
Implement order capture, order decomposition, orchestration plans and fulfilment task flows
Configure the telecom product catalog, product offerings, specifications and product-to-service mapping
Build Quote-to-Order and Order-to-Activate journeys, including order status, milestones and jeopardy handling
Develop scripts, business rules, script includes, ACLs and scoped applications following OMT best practices

What you need

2–5 yrs of experience
ServiceNow
JavaScript
Telecom
ACLS
Root cause analysis
CRM
Any graduate

Good to have

Test automation

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