Patient Experience Coordinator - Sales

About the role

The Revenue Associate plays a mission-critical, dual-focused role. The primary responsibility is to convert clinically recommended admissions/surgeries into confirmed inpatient (IPD) cases and support the hospital’s revenue mandate. Equally important is to ensure that every patient and attendant experiences a compassionate, seamless, and professional journey from the first counselling interaction to discharge.

What you'll do

• A. Sales & Conversion Responsibilities (Revenue Mandate)
• B. Admission & Service Delivery (End-to-End Journey)
• Billing, nursing, and floor teams
• Conduct twice-daily rounds with Floor Managers to proactively identify issues in food, housekeeping, communication, or delays
• Review / Feedback Collection: Assist in collecting Google reviews and internal feedback in collaboration with Floor Managers on the day prior to discharge

What you need

• 3–6 yrs of experience
• Sales
• Negotiation
• CRM
• Customer service
• Target achievement
• MS Office
• Any graduate