Payment Operations and Integrations Engineer

About the role

In this client-facing role, you will own the end-to-end customer payment process and serve as the first line of defense when any payment issue or integration issue arises. You’ll deliver exceptional support by addressing customer inquiries promptly and effectively, and coordinating with internal teams across Finance, Product, Engineering, and Compliance to resolve complex issues or requests.

What you'll do

• Report directly to the CTO
• Investigate and resolve payment problems end-to-end, owning each case until closure
• Provide first-line engineering support to integrator teams hitting issues with our APIs — debug auth, validation, idempotency, webhook delivery
• Manage customer tickets and communications using tools such as Zendesk and/or HubSpot
• Keep customers informed with clear, proactive, timely updates on issues and resolutions

What you need

• 3–6 yrs of experience
• SQL
• REST APIs
• Zendesk
• HubSpot
• CRM
• Any graduate

Good to have

• KYC
• AML