Payments Dispute & Chargeback Specialist - Remote

About the role

We are looking for a Chargeback & Dispute Specialist to manage and investigate payment disputes across our platform. This role is responsible for handling the full dispute lifecycle, preparing strong evidence submissions, and helping reduce chargeback rates across the business.

What you'll do

• Manage the end-to-end chargeback process from dispute notification to final resolution
• Review incoming disputes from Stripe and other payment processors
• Understand and categorize disputes based on card network reason codes
• Ensure disputes are responded to within required deadlines
• Investigate transactions and customer activity to determine the validity of disputes

What you need

• 4–7 yrs of experience
• Customer service
• Any graduate

Good to have

• Excel
• Data analysis