PE-CX-Backoffice Helpdesk

About the role

Contribute to smooth day to day service delivery by resolving cases updating records and coordinating with cross functional teams in English while working in a hybrid and day shift model focused on quality and timely outcomes.

What you'll do

• Handle backoffice helpdesk tickets for software and high tech clients by logging categorizing and updating each request in a timely and highly accurate manner to sustain…
• Communicate clearly in English with internal teams and customer facing staff through calls and written updates to gather missing information clarify requirements and…
• Investigate reported issues by reviewing documentation system records and prior case history to identify patterns root causes and suitable next actions that reduce…
• Coordinate with product engineering and operations teams in the independent software vendor and high tech ecosystem to route requests track progress and ensure that…
• Maintain detailed consistent and compliant records of all helpdesk activities in enterprise tools to support audits performance reviews and continuous improvement…

What you need

• 2–4 yrs of experience
• Ticketing tools
• Problem solving
• Any graduate