PEH&A:Process Excellence & Automation Team - Wholesale Banking

About the role

This position will play a key role within the CXT team to help identify bottlenecks across the Wholesale Banking processes and lead to provide tailored solutions to improve and transform in order to meet higher

What you'll do

• Identify opportunities to improve customer experience by engaging with internal and external stakeholders
• Identify areas where operation teams are not meeting defined goals and formulate improvement plans, update/implement SLAs where applicable
• Meet defined project goals and formulate improvement plans; update/implement SOP’s where applicable
• Define and document business process and methodology
• Oversee and lead the implementation of process improvements to ensure project targets are met through digitization/process improvement or process transition

What you need

• 6–8 yrs of experience
• SOP writing
• MBA