People Connect Associate

About the role

People Connect is part of the umbrella of People Services and Solutions, and the Costa Rica hub is one of three hubs supporting Moody's employees and managers, with a direct focus on Americas' employees and overseeing employee lifecycle matters as well as employee and manager questions. By joining our team, you will play a meaningful role at the heart of Moody's employee experience, contributing to a culture of care, inclusion, and continuous improvement.

What you'll do

• Supports HR operations by resolving inquiries, improving processes, ensuring efficiency, maintaining documentation, and enhancing the employee experience
• Review data and troubleshoot process and inquiry resolutions to improve quality, efficiency, and employee experience
• Remain informed with current and innovative People practices, improving the effectiveness of HR processes
• Act as an inclusive, employee-centric support champion that embodies and reflects Moody's culture throughout all workstreams
• Leverage knowledge bases to provide consistent and attentive customer service to Moody's employees

What you need

• 1–2 yrs of experience
• HR operations
• ServiceNow
• Any graduate