Personal Banking Manager

About the role

This role exists to be the trusted financial partner that NRI customers actually need. Not a support agent. Not a script-reader. A person who understands the full complexity of their financial life across borders. NRI banking is not simple. FEMA compliance, cross-border tax implications, NRO vs NRE decisions: customers get these wrong when no one takes the time to explain them.

What you'll do

• Own the end-to-end customer relationship for a book of NRI customers: from onboarding through ongoing advisory and retention
• Drive adoption of NRI banking products by translating regulatory complexity (FEMA, tax implications, account structures) into plain, confident guidance
• Resolve account, KYC, transaction, and documentation issues independently: first contact to confirmed resolution, no handoffs
• Identify recurring friction patterns across your customer interactions and translate them into specific product and process improvement recommendations
• Build and maintain detailed CRM records and contribute to internal playbooks that make the whole team sharper

What you need

• Compliance
• Customer success
• KYC
• FEMA
• CRM
• Any graduate