Personalized Support Engineer

About the role

The Personalized Support Engineer (PSE) is a member of the Global Personalized support team supporting our top tier customers. They are responsible for handling a variety of Twilio products while also working and collaborating with the Technical Account Managers (TAMs.) The Global PSE team advocates for our TAMs’ customers as if they are their own while providing 24x7x365 coverage, managing specializations and guarding the queue.

What you'll do

• This position may require working an irregular shift, including the weekend/holidays (Shifts are subject to change based on evolving team and customer needs)

What you need

• 2–5 yrs of experience
• Troubleshooting
• Zendesk
• Any graduate

Good to have

• REST APIs
• JIRA
• Confluence
• Telecom