Phone Numbers Operations Specialist 2

About the role

This role will work directly with customers to help them port their phone numbers into Twilio, procure short codes and Sender IDs, and have access to phone numbers they require for their applications. The Product Operations Specialist II role is the second tier on the Level 2 team.

What you'll do

• Assess the nature of product or service issues and resolve basic-to-intermediate level problems.Effectively respond to intermediate-to-advanced questions from customers…
• Log customer interactions and tag/categorize issues accordingly, Learn new processes across a variety of subject areas and ensure our operations are running smoothly
• Respond to and action incoming carrier partner notifications
• Quickly and confidently manage complex issues in a timely manner for customers and internal teams with transparency with all the respect

What you need

• 4–6 yrs of experience
• SQL
• Data analysis
• Any graduate

Good to have

• Telecom
• Data visualisation
• Looker
• Tableau