Physical Security System Administrator 1 - India

About the role

We are seeking a Physical Security System Administrator 1 to join our Security and Electronic Systems (SES) business Unit.

What you'll do

• The position provides Tier 1 helpdesk support
• Main responsibilities include but are not limited to: Provide assistance to end users in accessing and using client Physical Security systems (CCURE, Lenel, Genetec
• Utilize technology-based problem tracking system (i.e., ticketing system) to document helpdesk phone calls
• Support daily operations to include monitoring and reviewing system logs
• Performs root cause analysis on significant issues at appropriate level of support

What you need

• 6–11 yrs of experience
• Troubleshooting
• Ticketing tools
• Windows
• Networking
• Hardware
• Root cause analysis
• B.Sc or Diploma