Platform Configuration Analyst

About the role

Manager ⚠ US Shift: This role operates on a US-aligned shift from our Gurugram office. Consistent availability during US business hours is required. Apply only if you can commit to this onsite. InCredibly is the platform we built to run our credentialing, enrollment, and licensing operations: a rules-driven system that manages workflows, documents, timelines, and payer requirements across thousands of providers.

What you'll do

• Own the flag queue: triage issues raised by analysts, fix them, and route changes through the change-request approval workflow
• Design and test configuration changes before they go live. Version your changes, document why you made them, and maintain a clean audit trail
• Coordinate with operations leads to understand process changes and translate them into updated configuration
• Use SQL to validate your own work and verify data accuracy before changes hit production
• Write SOPs by work type and brief analysts on how configuration changes affect their workflows. You write for people who will run the process, not for a file

What you need

• 2–5 yrs of experience
• SQL
• SOP writing
• Salesforce
• ServiceNow
• Workday
• JIRA
• Any graduate