Platform Support Engineer

About the role

We’re looking for a Platform Support Engineer with 2–5 years of experience to ensure the reliability, availability, and performance of our cloud-native platforms. You’ll troubleshoot production issues, perform rapid root cause analysis using logs and telemetry, automate operational workflows, and work closely with engineering teams to continuously improve platform stability and customer experience.

What you'll do

• Monitor production platforms and services using observability tools to ensure high availability and performance
• Investigate and resolve production issues using logs, metrics, traces, metadata, and SQL to perform effective root cause analysis
• Collaborate with engineering teams to implement permanent fixes and improve platform reliability
• Support production deployments, operational changes, and incident response
• Develop automation and operational tooling using Python or Bash

What you need

• 2–5 yrs of experience
• Troubleshooting
• Linux
• Networking
• SQL
• Python
• Git
• Any graduate

Good to have

• Shell scripting
• GCP
• AWS
• CI/CD
• Azure
• Docker