Policy Admin Manager

About the role

As the Policy Administration Manager, you will lead and inspire a team of Policy Administration specialists, driving the development of scalable and effective procedures. You will be instrumental in building an outstanding team culture, fostering an environment where team members can thrive and excel.

What you'll do

• Lead and manage day-to-day operations of the Policy Administration team, providing guidance and support to ensure smooth functioning
• Inspire and motivate the team by leading regular meetings, managing escalations, and delegating tasks effectively
• Oversee resource management, including scheduling and team rotations, to ensure optimal staffing levels
• Develop and implement customer support and policy servicing procedures, policies, and standards to deliver outstanding service
• Collaborate with leadership to set relevant goals and objectives, working closely with the team to consistently achieve them

What you need

• 5–9 yrs of experience
• Customer service
• Customer success
• Salesforce
• Data analysis
• Problem solving
• Excel
• Any graduate

Good to have

• Underwriting