Portfolio Delivery Head (DPO)

About the role

The Engagement Service Delivery Lead will partner with the client decision makers and stakeholders on multiple engagements for Energy and Utility customer to manage the customer service , billing and receivable activity Manage multiple diverse delivery teams located globally and be responsible for the overall health and growth of the account

What you'll do

• Bring in Industry best-in class process knowledge and re-engineer the process towards making it self- serve and lean
• Ideate, transform, re-structure existing and new programs from delivery lens
• Unlock business value & elevate from administrative function of programs to making it a source of market differentiation by creating winning preposition
• Direct a team of senior Track Leads, Project Managers, Delivery Leads, Group managers of large-scale, complex global projects that involve multiple stakeholders
• Hand’s-on day to day delivery management and engagement with multiple support units within the organization to effective output

What you need

• 20–30 yrs of experience
• Accounts receivable
• Root cause analysis
• RPA
• ERP
• CRM
• Agile
• MBA

Good to have

• Six Sigma
• Client relationship
• Lean