Portfolio IT Executive

About the role

To ensure the smooth functioning of all hotel IT systems, hardware, software, networks, and communication systems. The IT Executive will provide day-to-day technical support to hotel colleagues, maintain system security, troubleshoot technical issues, and ensure compliance with IHG IT standards and procedures to support efficient hotel operations and a seamless guest experience.

What you'll do

• IT Operations and Technical Support
• Maintain and troubleshoot computers, laptops, printers, servers, network devices, Wi-Fi, and other IT equipment
• Provide timely technical support to hotel colleagues and resolve hardware and software issues
• Ensure the smooth functioning of hotel systems, including Property Management Systems (PMS), Point of Sale (POS), email, and other business applications
• Monitor system performance and escalate unresolved technical issues to the IT Manager or relevant service provider

What you need

• 2–4 yrs of experience
• Hardware
• Troubleshooting
• Windows
• Networking
• POS
• Firewalls
• Diploma or B.Tech or B.E. or B.Sc or BCA

Good to have

• SOP writing
• Preventive maintenance