Premier Service Manager

About the role

The Premier Service Manager (PSM) role is a pivotal position within the International Wealth and Premier Banking (IWPB) branch network. IWPB is executing a multiyear growth strategy, pivoted on positioning as a global bank, committed to the long-term India growth story, and bringing to India its full scale of global capabilities.

What you'll do

• Provide high-quality support to a team of Premier Relationship Managers (PRMs) to achieve income plans through acquisition, cross-sales, retention, and growth
• Act as the first point of contact for clients in the absence of PRMs, ensuring seamless service and relationship management
• Proactively identify opportunities to enhance customer service and process efficiencies
• Ensure clients consistently receive professional, premium service that exceeds expectations
• Attain key performance indicators (KPIs) by acquiring new customers and promoting credit card and general insurance products

What you need

• 2–5 yrs of experience
• AML
• Customer service
• Cross-selling
• Sales
• Insurance
• Wealth management
• Any graduate