Assistant Manager
EXL·Noida
- Can I apply
- Open to any education · 20–30 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On EXL's site: account needed, ~10–15 min
Early: posted 1 h ago on their own site
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About the role
The Premier Service Manager (PSM) role is a pivotal position within the International Wealth and Premier Banking (IWPB) branch network. IWPB is executing a multiyear growth strategy, pivoted on positioning as a global bank, committed to the long-term India growth story, and bringing to India its full scale of global capabilities.
What you'll do
- Provide high-quality support to a team of Premier Relationship Managers (PRMs) to achieve income plans through acquisition, cross-sales, retention, and growth
- Act as the first point of contact for clients in the absence of PRMs, ensuring seamless service and relationship management
- Proactively identify opportunities to enhance customer service and process efficiencies
- Ensure clients consistently receive professional, premium service that exceeds expectations
- Attain key performance indicators (KPIs) by acquiring new customers and promoting credit card and general insurance products
What you need
- 2–5 yrs of experience
- AML
- Customer service
- Cross-selling
- Sales
- Insurance
- Wealth management
- Any graduate
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