PreSales Solution Engineer

About the role

Presales professional with strong, proven experience in cloud communications (CPaaS) and AI-led customer engagement. You will own technical discovery, solution architecture, product demonstrations, RFP responses and proof-of-concept engagements across enterprise opportunities in APAC. The role combines deep messaging-channel expertise with the ability to position and

What you'll do

• Own the end-to-end presales technical cycle: qualification, discovery, solution design, demonstrations, RFI/RFP/RFQ responses, POCs
• Architect customer solutions across WhatsApp Business Platform/API, RCS Business Messaging, A2P/2-way SMS, Email
• Lead AI-led solutioning using Heltar: conversational AI/GenAI agents, knowledge-grounded FAQs, multilingual experiences, automated journeys
• Translate enterprise use cases into architecture diagrams, API flows, integration specifications, scope assumptions, technical proposals
• Lead workshops and compelling demos with enterprise customers, partners and Sales teams; communicate business outcomes as well as technical limitations and dependencies

What you need

• 5–9 yrs of experience
• CRM
• Sales
• LLMs
• REST APIs
• Marketing automation
• Postman
• Any graduate

Good to have

• IoT