Principal Automation Developer

About the role

TTEC is scaling its Automation & AI portfolio to move beyond manual, ticket-by-ticket process work toward an agentic framework that can right-source work across business units. This role is central to that shift — building the multi-agent systems, integrations, and evaluation rigor needed to deploy AI agents safely and at scale across TTEC's technology and business operations.

What you'll do

• Design and implement multi-agent workflows using Google Agent Development Kit (ADK) , including agent orchestration, tool routing, and memory/context management
• Build integrations using Model Context Protocol (MCP) to expose internal systems (Jira, SharePoint, ServiceNow, internal APIs
• Develop and maintain evaluation frameworks to measure agent accuracy, task completion rate, and safety — both pre- and post-deployment
• Design, build, and optimize conversational and task-based agents in Microsoft Copilot Studio , integrating with Power Platform (Power Automate
• Apply strong prompt engineering practices — structured prompting, few-shot design, guardrails

What you need

• GCP
• Prompt engineering
• IAM
• LLMs
• ServiceNow
• JIRA
• Any graduate

Good to have

• Python
• Power Automate