Principal Business Process Analyst-ServiceNow

About the role

In this role you will partner with individuals across the organization, at various levels, including divisional business teams, product owners, IT teams and ServiceNow team members (Service Delivery and Operations teams) to facilitate user story gathering and design sessions, and collaboratively define solutions that address key opportunities

What you'll do

• Assist in the collection and documentation of business requirements
• Translate business needs into functional specifications and process flows
• Identify gaps, inefficiencies, and opportunities for automation and optimization
• Owns HLD and LLD from functional standpoint however shall not be limited to only functional aspects alone and may extend further to business knowledge also
• Conduct research and analysis to support business decision-making

What you need

• 8–14 yrs of experience
• ServiceNow
• Business analysis
• PowerPoint
• B.Tech or B.E. or B.Sc or BCA or BBA

Good to have

• ITIL