Principal Consultant

About the role

We are seeking an experienced Oracle HCM Cloud SME – Production Support to lead the support, stabilization, and continuous improvement of Oracle HCM Cloud applications in a live enterprise environment. The role requires strong functional expertise across Core HR, Oracle Recruiting Cloud (ORC), Journeys, and HCM Security , along with the ability to manage production incidents, lead issue resolution, support business users, and drive system enhancements.

What you'll do

• Lead L2/L3 production support for Oracle HCM Cloud modules, with primary focus on Core HR, Oracle Recruiting Cloud (ORC), Journeys, and HCM Security
• Troubleshoot and resolve production issues related to employee data, hiring processes, candidate lifecycle, approvals, role provisioning, and security access
• Act as the functional lead for incident triage, defect analysis, root cause analysis, and timely resolution within agreed SLAs
• Support configuration and maintenance of Core HR , ORC , Journeys , Redwood UI , Business Rules , and related HCM processes
• Manage and support HCM Security , including role-based access control, custom roles, data security, user access issues, and segregation of duties considerations

What you need

• Stakeholder management
• Root cause analysis
• JIRA
• ServiceNow
• HR operations
• Regression testing
• Any graduate

Good to have

• ITIL