Principal Engineer - Network

About the role

Engineers will utilize knowledge, skill and process to resolve client issues, while meeting all SLA targets, participating in continuous improvement processes, and utilizing Insight-provided tools and systems.

What you'll do

• Serve as a senior technical escalation resource to junior teammates
• Follows and reviews processes and procedures. Identify and correct gaps, recommend corrections. Fulfill technical engineering role as client and business needs demand
• Mentor and coach engineering and technical level resources. Helps to develop service catalog. Conducts and presents knowledge transfer on regular cadence
• Provides technical resolution or request fulfillment of assigned tickets
• Drives problem management to reduce incident volumes due to recurrent issues

What you need

• Firewalls
• Routing and switching
• iOS
• CCNP
• Root cause analysis
• ITIL
• B.Tech or B.E.