Principal Engineer, Service Delivery

About the role

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve.

What you'll do

• As a Principal Engineer in Service Delivery, you’ll design and deliver advanced solutions
• Partner with customers and vendors to identify pain points, resolve issues, improve processes, and enhance service delivery
• Monitor and drive partner performance against key metrics, including timeliness, quality, productivity, inventory control, and customer satisfaction
• Communicate effectively with stakeholders at all levels to maximize the overall customer experience
• Lead continuous process improvement initiatives to increase operational efficiency and optimize vendor performance

What you need

• 8–14 yrs of experience
• Supply chain
• Warehouse operations
• WMS
• Logistics
• Excel
• Data analysis
• PhD

Good to have

• AWS
• VMware
• Azure
• Kubernetes