Principal Infrastructure Engineer - Major Incident Manager

About the role

Responsible for enhancing the reliability, resilience, and stability of enterprise IT services through effective Major Incident Management and rapid service restoration. Acting as the central Incident Commander during high-severity incidents, driving technical triage, root cause identification, resolution, and minimizing business impact and operational risk.

What you'll do

• Responsible for delivering value and managing risks for our lines of business
• Serve as the Incident Commander for major incidents across enterprise applications, cloud platforms, infrastructure, databases, and network services
• Drive structured technical triage and ensure investigation efforts remain focused on business recovery and root cause isolation
• Make informed decisions under pressure while maintaining clear ownership, accountability, and resolution momentum
• Ensure incidents are managed in accordance with established ITSM, operational risk, and regulatory requirements

What you need

• 12–15 yrs of experience
• AWS
• Linux
• Docker
• Kubernetes
• GCP
• Azure
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Shell scripting
• Ansible
• Python
• PowerShell
• Six Sigma
• Splunk