Principal Product Manager - Conversation AI

About the role

Principal Product Manager - Conversation AI at HighLevel. Define and drive the long-term product vision, strategy, roadmap, and product architecture for HighLevel Conversation AI.

What you'll do

• Own the complete Conversation AI system, including agent creation, prompts, knowledge, actions, visual flows, channel deployment, routing, testing, monitoring
• Establish the product principles that determine when Conversation AI should answer, ask a clarifying question, take an action, transfer to another agent
• Develop a deep understanding of agencies, SMBs, multi-location businesses, and conversation-heavy industries such as home services, legal, dental, medical and wellness
• Translate ambiguous customer and platform problems into clear strategic choices, product requirements, decision documents, system models, phased roadmaps
• Partner closely with Engineering and AI leadership on LLM orchestration, model selection, context management, tool invocation, retrieval, re-ranking, latency, caching

What you need

• 12–22 yrs of experience
• Product strategy
• LLMs
• CRM
• HubSpot
• Salesforce
• Product marketing
• Any graduate

Good to have

• Instrumentation