Principal Product Manager - Knowledge Bases & Ask AI

About the role

Principal Product Manager - Knowledge Bases & Ask AI at HighLevel. Define and drive the long-term product vision, strategy, roadmap, and platform architecture for HighLevel Knowledge Bases and Ask AI.

What you'll do

• Own the complete Ask AI experience, including chat, voice interaction, conversation history, memory, templates, artefacts, scheduled tasks, tools, actions
• Own the Knowledge Base platform across source ingestion, extraction, parsing, chunking, embeddings, indexing, metadata, retrieval, re-ranking, citations, freshness
• Establish the product principles that determine how Ask AI answers questions, requests more information, retrieves knowledge, generates a plan, selects a tool
• Create a shared context model spanning user identity, agency, location, role, permissions, current interface, business profile, Brand Voice, memory, Knowledge Bases
• Partner closely with AI and engineering leadership on LLM orchestration, model routing, context management, prompt systems, tool invocation, agent planning, memory

What you need

• 12–22 yrs of experience
• SQL
• CRM
• Product strategy
• LLMs
• RPA
• JavaScript
• Any graduate

Good to have

• Salesforce
• HubSpot
• Zendesk
• ServiceNow
• Data structures
• Product marketing