Principal Product Manager - Voice AI

About the role

For most SMBs, the phone remains one of the highest-intent customer channels. A call may represent a new lead, an urgent service request, a customer trying to book an appointment, a patient looking for help, a buyer asking a final question, or an existing customer who needs immediate support. When the call goes unanswered, the opportunity is often lost.

What you'll do

• Own the complete Voice AI lifecycle, including agent creation, prompts, system instructions, voice and model selection, knowledge, actions, testing, deployment
• Establish the product principles that determine when a Voice AI agent should answer, ask a clarifying question, retrieve knowledge, take an action
• Develop a deep understanding of agencies, SMBs, franchises, multi-location businesses, and call-intensive industries such as home services, healthcare and wellness
• Translate ambiguous customer and platform problems into strategic choices, product requirements, system models, phased roadmaps, quality standards
• Partner closely with engineering and AI leadership on streaming architecture, speech-to-text, text-to-speech, voice activity detection, turn detection

What you need

• 12–22 yrs of experience
• Product strategy
• CRM
• LLMs
• Product marketing
• Instrumentation
• Voice process
• Any graduate