Principal Professional Services Engineer

About the role

The Customer Success team is critical to our customers and is a cornerstone of our success. As a team, we are responsible for the health of our customers and work to ensure they are getting the most out of our products.

What you'll do

• Serve as the lead strategic advisor and subject matter expert for customers undertaking a full-scale SOC modernization with XSIAM
• Lead multi-national SOC transformation programs, consolidating fragmented processes into a unified, AI-driven platform
• Direct enterprise-scale XSIAM deployments, guiding customers from initial strategy through to full operationalization
• Devise and oversee comprehensive log ingestion strategies to ensure high-quality data fuels the XSIAM platform
• Architect and implement sophisticated detection strategies and correlation rules to fortify customer defenses against advanced threats

What you need

• 15–27 yrs of experience
• SIEM
• EDR
• Cloud security
• Customer success
• PhD

Good to have

• CISSP
• Splunk