Principal Program Manager – SDR & ISR

About the role

We are hiring a Principal Program Manager to run global programs for our SDR (Sales Development) and ISR (Inside Sales Rep) teams. This role drives outcomes across productivity, pipeline quality, hygiene, win rate, NAAR, retention, and expansion by building a strong operating rhythm, using data to spot issues early, and ensuring teams execute consistently.

What you'll do

• Global programs (SDR and ISR)
• Design and run global programs that improve productivity, quality, hygiene, win rate, and NAAR outcomes
• Set simple standards and targets by region/segment and drive weekly follow-through across time zones
• Create playbooks that make execution consistent (account selection, persona targeting, messaging, qualification, and handoffs)
• Retention and expansion programs (ISR focus)

What you need

• 15–27 yrs of experience
• Cross-selling
• SaaS sales
• Customer success
• CRM
• Salesforce
• Inside sales
• Any graduate

Good to have

• Excel
• SQL
• Power BI
• Tableau