Principal Service Engineer

About the role

We are looking for a highly motivated and experienced Principal Engineer to join the Mission Control Operations team. This role will be responsible for managing critical incidents, supporting unified communication and network operations, driving operational improvements, and leading teams during high priority customer-impacting situations.

What you'll do

• L ead and manage real-time operational incidents and escalations
• Act as a primary escalation point for Tier 1/2/3 operational issues and impacting incidents
• Coordinate with internal teams, vendors, security, engineering, and customer stakeholders during critical events
• Support continuous monitoring, response, reporting, and recovery activities in a 24x7 operations environment
• Analyze incidents, identify recurring issues, and drive corrective and preventive actions

What you need

• 7–10 yrs of experience
• Troubleshooting
• ITIL
• Root cause analysis
• Machine learning
• B.Sc or B.Tech or B.E. or BCA