Principal Service Engineer

About the role

We are seeking an experienced ServiceNow Architect / Senior Developer with strong expertise in ITSM, Employee Center Pro, Service Operations Workspace (SOW), HRSD, and ITAM to lead enterprise-scale ServiceNow implementations and digital workflow transformation initiatives. The ideal candidate will have extensive hands-on experience in architecture, solution design, development, integrations, and platform governance across multiple ServiceNow modules.

What you'll do

• ServiceNow Architecture & Solution Design
• Lead end-to-end architecture, design, and development of ServiceNow solutions across ITSM, HRSD, Employee Center Pro, SOW, and ITAM
• Define scalable platform architecture, development standards, governance models, and best practices
• Collaborate with business stakeholders, enterprise architects, and delivery teams to translate business requirements into technical solutions
• Design secure, scalable, and reusable ServiceNow components and enterprise workflows

What you need

• 10–16 yrs of experience
• ServiceNow
• ITIL
• JavaScript
• REST APIs
• Reconciliation
• CMA

Good to have

• LLMs