Principal Service Engineer

About the role

The Principal Service Engineer / Senior Architect – Digital Experience & Observability is a senior individual contributor responsible for defining, governing, and advancing the enterprise digital experience and observability architecture across endpoints, EUC platforms, and supporting infrastructure.

What you'll do

• Enterprise Architecture & Strategy
• Own the enterprise Digital Experience (DEX) and Endpoint Observability architecture within ESI
• Define the long‑term technical strategy for experience‑led operations across EUC and endpoint services
• Establish platform standards, architectural patterns, and governance models adopted across teams
• Serve as the final technical authority for complex, cross‑domain engineering decisions

What you need

• 10–12 yrs of experience
• Git
• REST APIs
• PowerShell
• Terraform
• Intune
• ITIL
• Any graduate

Good to have

• ServiceNow