Principal Solution Architect - AWS

About the role

The AWS Solution Architect will serve as a technical subject matter expert for the SandcastleCX Practice, supporting pre-sales and post-sales customer engagements. The role focuses on designing, demonstrating, and validating Amazon Connect and AWS-based customer experience (CX) solutions through Proof of Concepts (POCs), customer workshops, and solution architecture.

What you'll do

• Lead pre-sales and post-sales customer engagements for SandcastleCX
• Gather business and technical requirements and design end-to-end AWS Connect solutions
• Build and demonstrate Proof of Concepts (POCs) and customer use cases
• Design technical architecture and integration strategies
• Conduct customer enablement sessions, workshops, and platform demonstrations

What you need

• 10–18 yrs of experience
• AWS
• Salesforce
• ServiceNow
• Terraform
• DynamoDB
• CRM
• B.Sc or B.Tech or B.E. or BCA

Good to have

• Microsoft Dynamics
• PowerPoint
• Cross-selling