Principal - Solution Engineering

About the role

As a GSI Solution Architect, you will be the technical and solution engine behind our Global Systems Integrator ecosystem, with a dedicated focus on Employee Experience and Freshservice.

What you'll do

• Work with GSI partners to identify and shape new Freshservice opportunities linked to employee service transformation
• Support early-stage discovery with partner teams and end customers, translating service challenges into structured solution opportunities
• Build solution narratives across ITSM modernisation, employee self-service, workflow automation, knowledge management, and legacy ITSM migration
• Identify where existing EX or ITSM footprints can expand into broader Enterprise Service Management — HR, Finance, Facilities, Legal, Procurement, Security
• Deliver enablement sessions for GSI sales, consulting, architecture, and delivery teams, and support their certification and readiness

What you need

• Any graduate

Good to have

• ServiceNow
• JIRA
• ITIL
• Go-to-market