Principal Specialist - Customer Service

About the role

IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

What you'll do

• The Data Steward ensures the accuracy, integrity, and governance of operational and product master data by applying defined business rules
• Enter and update data from internal and external sources using an SAP custom transaction following the established business and validation rules
• Maintain and update Master Data tables (e.g., Engine Model, Engine Family, Engine Disposition, Workscope, Part Condition)
• Perform L1 investigation of data turnbacks raised by data consumers and coordinate resolution with the appropriate teams
• Monitor data quality trends related to completeness, accuracy, and timeliness

What you need

• 5–8 yrs of experience
• Customer service
• SAP
• Root cause analysis
• Power BI
• Tableau
• Data entry
• Any graduate