Principal Technical Account Manager

About the role

In this role, you will serve as a trusted technical advisor, helping enterprise customers improve database availability, performance, security, and operational efficiency across on-premises, cloud, and hybrid environments. You will translate customer business priorities into actionable technical plans, coordinate Oracle teams, and oversee service commitments.

What you'll do

• Customer relationship management: Build trusted relationships with database administrators, architects, IT leaders, and executive stakeholders
• Understand their business objectives, technical environments, and operational priorities
• Service delivery and governance: Coordinate contracted service deliverables, track commitments and applicable service levels
• Incident and escalation management: Lead customer communication during critical incidents, coordinate support and engineering teams, track resolution activities
• Proactive database health management: Coordinate health checks, performance reviews, capacity assessments

What you need

• Negotiation
• Oracle Database
• SQL
• Linux
• Python
• Ansible
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL
• Terraform
• Customer success
• Root cause analysis